Frequently Asked Questions
How do I cancel my order?
Please send us a mail to admin@lavivente or send us an SMS to 0770 135999 with the relevant details including invoice number, product code, quantity, the reason for to cancel.
How do I make an exchange?
Please send us a mail to email@example.com or send us a SMS to 0770 135999 with the relevant details including invoice number, product code, quantity, the reason for exchange and details of the new item to be purchased.
We shall communicate via e-mail and organize for the courier to collect the product - free of charge if the delivered goods are incorrect, damaged or faulty. However, if the exchange is due to other reasons, such as size, colours etc, a delivery fee will be charged.
How do I make a return?
You have 14 days from the shipping date to exchange your La Vivente Online purchase.
Return items should be in original condition with original package with tags.
Why choose La Vivente?
La Vivente, a simple yet elegant brand specially designed and manufactured to make you beautiful. We ensure to deliver a high quality, trendy and unique product at an affordable price. La Vivente supports many women entrepreneurs in Sri Lanka to enhance their livelihood. All our products are manufactured by these small scale women entrepreneurs who are capable of meeting local and international standards. Therefore, every purchase you make will contribute to up bring the lives of their children and families.