Exchange Policy

Here at La Vivente, we are 100% committed to customer satisfaction. In order to avoid any inconvenience during your shopping experience with us, kindly go through our Exchange policy below.

Exchange is possible to sizes within 7 days from the purchase. 

However, if you are planning to exchange the received item, please inform us immediately after receiving the item, to the relevant channel the order was placed or please send us a mail on info@lavivente.lk or send us a SMS/ WhatsApp to 0770 135999 with the relevant details including invoice number, product code and the next size you want as an exchange. Please note that the courier charges for exchange and return which is Rs. 500 (both ways) is to be borne by the customer.

Return items should be handed over to the courier at the time of receiving the exchange in a sealed package. A Courier waybill will be provided by the company with our details inside the exchange package. The said Courier waybill needs to be pasted on the return package.

Please note that exchange to other styles will not be permitted.

Further, exchanges are not available for sale or discounted items and You can’t make more than one exchange request for the same order.